Cyber security
Endpoint, identity and email protection, watched by a 24x7 security operations centre and backed by our own engineers.
Services
Managed IT support
We take full responsibility for your IT. You get a small, named team who learns how your business works, keeps your systems patched and monitored, and picks up the phone when something goes wrong.
What the service covers
- Helpdesk support by phone, email and our client portal, with remote fixes wherever possible
- Critical issues answered within 15 minutes, with an engineer on site within two hours if a visit is needed
- 24-hour monitoring of laptops, desktops, servers, firewalls, switches and wireless
- Windows, macOS and firmware patching on a schedule we agree with you during onboarding
- Third-party application patching, so browsers, PDF readers and plug-ins stay current without bothering your staff
- Endpoint protection on every device, backed by our 24x7 security operations centre
- Device builds, joiners and leavers, and hardware lifecycle planning
- Full documentation of your environment, kept up to date and available to you
One point of contact for every supplier
Your internet provider, phone system, printer company and line-of-business software vendors all report to us. When something breaks, you call one number. We chase the supplier, manage the ticket and tell you when it is fixed.
Procurement
We recommend business-grade equipment that suits the job and the security standard you need. As a Microsoft Cloud Solution Provider with UK and European distributor relationships, we can source hardware and licences at competitive prices and manage renewals for you.
Reporting you can use
You receive regular reports on support activity, device health, patch status, user accounts and hardware age. Our client manager reviews them with you, so decisions about upgrades and budgets rest on data.
Common questions
How quickly do you respond?
We respond to critical issues within 15 minutes. If the fault needs a site visit, an engineer will be with you within two hours. Most issues we fix remotely.
Do you support Macs as well as Windows?
Yes. We manage Windows and macOS devices, iPhones and iPads, and Linux servers.
Can you work alongside our in-house IT person?
Yes. Many clients keep an internal IT lead and use us for out-of-hours cover, security monitoring, projects or specialist skills.
Related services
Microsoft 365 and Azure
Licensing, security hardening, governance and migrations for Microsoft 365 and Azure, from a Microsoft Cloud Solution Provider.
Backup and disaster recovery
Immutable backups of servers and Microsoft 365, tested restores and a recovery plan that matches your impact tolerances.
Talk to us about your IT
Tell us how your firm or household runs today. We will give you an honest view of the risks and what we would change, with no obligation.