Managed IT support
Your outsourced IT department. We run your devices, servers, network and Microsoft 365, and answer when you call.
London managed IT and cyber security
Outsourced IT and cyber security for investment firms, family offices and private clients
We run your technology, watch it around the clock and answer when you call. A small, senior team that has looked after hedge funds and private clients since 2002.
- Since 2002looking after hedge funds, family offices and private clients
- 15 minutesresponse to critical issues
- 2 hoursto reach you on site for a critical incident
- 24x7security operations centre watching your systems
What we do
One provider for your IT, security and technology decisions
Take the full managed service or pick the parts you need. Each service is delivered by the same team.
Cyber security
Endpoint, identity and email protection, watched by a 24x7 security operations centre and backed by our own engineers.
Fractional CTO and CIO
Senior technology leadership without a full-time hire. Strategy, budgets, supplier management and board reporting.
Backup and disaster recovery
Immutable backups of servers and Microsoft 365, tested restores and a recovery plan that matches your impact tolerances.
Microsoft 365 and Azure
Licensing, security hardening, governance and migrations for Microsoft 365 and Azure, from a Microsoft Cloud Solution Provider.
Connectivity, telephony and call recording
Resilient internet, Microsoft Teams and cloud telephony, and MiFID II-compliant voice recording for investment firms.
Office moves, fit-outs and residences
Technology design and project management for office fit-outs, relocations and private homes, including audio-visual and building systems.
Who we help
Built around clients with a lot to protect
Our clients hold money, sensitive data and reputations that attackers target. We have specialised in them for two decades.
Hedge funds and asset managers
IT and security for FCA-regulated investment managers, from launch through to due diligence, audits and growth.
Family offices and private clients
Discreet IT and cyber security for family offices, principals, their homes and their staff.
Professional services firms
Secure, well-run IT for advisory, legal, property and accountancy firms that hold sensitive client information.
Our approach
Security, leadership and day-to-day running, handled together
Cyber security as standard
Every client gets managed endpoint detection and response, identity threat protection for Microsoft 365 and a managed SIEM. Analysts in a 24x7 security operations centre contain threats at any hour, and our engineers handle recovery and reporting. We add segmented networks, email protection and tested backups around it.
How we protect you
Technology leadership
We learn how your business works before we recommend anything. As your fractional CTO or CIO we set the roadmap and budget, manage suppliers and answer investor and regulator questions on your behalf.
Fractional CTO and CIO
Operational management
From design and build through to monitoring and daily support, we run Microsoft 365, your devices and your network so your team can get on with their work.
Managed IT supportWhy Identiom
A small firm that stays close to its clients
Two decades of experience
We have supported hedge funds, family offices and private clients since 2002, and we know the regulation, the pressures and the people.
A personal relationship
We limit the number of clients we take on. You deal with named people who know your systems and your staff.
One point of contact
Carriers, software vendors and building contractors all come through us. You make one call and we chase the rest.
How we work
The four Cs
Four principles have shaped how we work with clients since the start.
Commitment
We take on a limited number of clients so we can give each one proper attention. Some have been with our founder for close to 20 years.
Clarity
You get straight answers in plain English, clear prices and regular reports on what we have done and what needs your decision.
Connection
You deal with a small team of named people who know your systems, your staff and how you like to work.
Confidentiality
Discretion runs through everything we do. We never publish client names, and the same trusted people work on your account year after year.
Our founder
Richard McDonald, CISSP
Richard started his first IT business in 2002 with one client. It grew through referrals, and he went on to support more than 80 hedge funds. After selling that business, he founded Identiom in 2015 to stay small enough to give each client hands-on attention.
He still leads client relationships and our fractional CTO work.
About IdentiomInsights
Practical guidance
Microsoft 365 is down. How do I get to my email?
What to do when Outlook stops working: how to check whether Microsoft has an outage, and how to use your emergency email service to keep sending and receiving.
Operational resilience and your IT provider
What FCA-regulated investment firms should expect from an outsourced IT provider under the operational resilience and outsourcing rules.
Separating the networks in a private home
Why cameras, guests, staff and family should not share one home network, and how network segmentation protects high-net-worth households.
Talk to us about your IT
Tell us how your firm or household runs today. We will give you an honest view of the risks and what we would change, with no obligation.